‘You Can’t Take It Personally’: Emotion Management as Part of the Professional Nurse’s Role

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Title:‘You Can’t Take It Personally’: Emotion Management as Part of the Professional Nurse’s Role
Creators:
Šmídová Matoušová, Olga; smidovao at seznam dot cz
Tollarová, Blanka; blanka dot tollarova at fhs dot cuni dot cz
Journal or Publication Title:
Czech Sociological Review, 50, 6, pp. 839-874
Uncontrolled Keywords:emotion management, organisational culture, ethnomethodology, organisational norms in practice, nursing, professional roles

Abstract

This study looks into the culture of nursing professionals in the present-day Czech health-care system at a time of personal, generational, and educational transitions (reforms), which have driven a change of organisational-cultural means in the relationship between two key professions: doctors and nurses. The article presents the results of a biographical study of nurses, paying detailed attention to their emotional labour in cooperation with doctors in accident and emergency ward settings. The study draws on the concept of organisational culture in practice/action, on a Goffmanian and Garfinkelian ethnomethodology of scripts of interaction (rules, norms) in order to reconstruct the feeling rules that govern a nurse’s emotional display and her role in cooperating with doctors. The article stresses the importance of emotion management as a substantial part of the gendered professional identities of health-care workers and discusses the situations when nurses’ subordinate status requires a kind of stressful emotion management to keep the doctor-nurse professional relationship intact, which is not required from doctors. The study also presents a variety of coping strategies or practices normalising these morally questionable feeling rules and norms, which guide action as an integral part of the ordinary practices of the social organisation of the nurse’s occupation in hospital settings.

Official URL: http://www.ceeol.com/aspx/issuedetails.aspx?issueid=5CB79BB8-1C71-490A-98B4-FFC56A0EF521&articleid=CD3B971B-530C-4526-B56C-4107DAD9F2BA

Title:‘You Can’t Take It Personally’: Emotion Management as Part of the Professional Nurse’s Role
Creators:
Šmídová Matoušová, Olga; smidovao at seznam dot cz
Tollarová, Blanka; blanka dot tollarova at fhs dot cuni dot cz
Uncontrolled Keywords:emotion management, organisational culture, ethnomethodology, organisational norms in practice, nursing, professional roles
Subjects:H Social Sciences > HM Sociology
Divisions:Humanities and Social Sciences > 7. Section of Social and Economic Sciences > Institute of Sociology > Czech sociological review (Sociologický časopis)
Journal or Publication Title:Czech Sociological Review
Volume:50
Number:6
Page Range:pp. 839-874
ISSN:0038-0288
Publisher:Institute of Sociology AS CR
Related URLs:
URLURL Type
http://avi.lib.cas.cz/node/83Publisher
ID Code:8370
Item Type:Article
Deposited On:16 Feb 2015 18:53
Last Modified:16 Feb 2015 17:53

Citation

Šmídová Matoušová, Olga; Tollarová, Blanka (2014) ‘You Can’t Take It Personally’: Emotion Management as Part of the Professional Nurse’s Role. Czech Sociological Review, 50 (6). pp. 839-874. ISSN 0038-0288

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